Identity Verification on netwin
Verification is mandatory before you can deposit or withdraw on netwin. We ask for your legal name, date of birth, and a national ID number. You upload a clear photo of your ID document—national ID, passport, or driver's license—and confirm your contact details via email and phone.
Our verification team reviews your documents and typically completes the process within hours. We cross-check your information against our records to ensure consistency. Once approved, you unlock full deposit and withdrawal access. If your documents are unclear or incomplete, we may request resubmission. This process protects both you and netwin by confirming that accounts are opened by their legitimate owners.
We apply the same verification standard to all netwin users, regardless of location or account age. Whether you are in Jakarta, Surabaya, Bandung, or elsewhere in our service region, the verification requirements remain consistent.
Your ID information is encrypted and stored securely. We do not share your personal data with third parties except where required by law or to process your deposits and withdrawals. Our privacy policy details how we handle your information.
Password Security and Account Access
Your netwin password is your first line of defence against unauthorized access. We require passwords to be at least eight characters long and include a mix of uppercase letters, lowercase letters, numbers, and symbols. Strong passwords are harder to guess or crack.
We recommend changing your password regularly—at least every few months. If you suspect your password has been compromised, change it immediately through your account settings. Never share your password with anyone, including netwin staff. Our team will never ask for your password via email or chat.
If you forget your password, use the "Forgot Password" link on our login page. We send a reset link to your registered email address. Click the link, create a new password, and log in. This process confirms your email address is still active and under your control.
Deposit and Withdrawal Security
When you deposit funds into netwin, your payment method is verified to match your account holder name. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, the e-wallet account must be registered to you. For bank transfers, your virtual-account number is tied to your netwin profile, and we verify the sending bank account during processing.
Withdrawals follow the same verification logic. We only send funds back to the payment method you used to deposit. If you deposited via mobile banking, your withdrawal goes back to your local payment account. If you used a online payment virtual account, we reverse the funds to your e-wallet account. This prevents unauthorized transfers to third-party accounts.
We log every deposit and withdrawal in your account history. You can review these transactions at any time to confirm they match your activity. If you see a transaction you did not authorize, contact our support team immediately.
Session Management and Logout
Your netwin session remains active while you are logged in. If you step away from your device, we recommend logging out to prevent unauthorized access. You can log out through your account menu or by closing your browser entirely.
We also implement automatic session timeouts. If you are inactive for a set period—typically subject to verification—we log you out automatically. When you return, you must log in again with your credentials. This protects your account if you forget to log out on a shared device.
If you log in from a new device or location, we may ask you to verify your identity again. This is a security measure to confirm that the login attempt is legitimate. You will receive a verification code via email or SMS. Enter the code to complete the login process.
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Register and verify your identity
Provide your legal name, ID number, and upload a clear ID photo.
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Create a strong password
Use at least eight characters with mixed case, numbers, and symbols.
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Deposit via verified payment method
Use mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or a bank virtual account registered to you.
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Log out when finished
Always log out after your session, especially on shared devices.
Protecting Your Account from Fraud
We monitor netwin accounts for suspicious activity. If we detect unusual login patterns, large withdrawals, or changes to your account details, we may temporarily restrict access and contact you to verify the activity. This protects your funds from unauthorized use.
If you believe your account has been compromised, contact our support team immediately. We can reset your password, review your transaction history, and help you secure your account. Do not attempt to log in again if you suspect unauthorized access—contact us first.
We also recommend enabling two-factor authentication if netwin offers this feature. Two-factor authentication requires a second verification step—typically a code sent to your phone—in addition to your password. This adds an extra layer of security to your account.
Account Security Across netwin's Game Categories
Your netwin account security applies across all our game categories—sportsbook (Liga 1, Piala Indonesia, international football, MotoGP, badminton), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).
Your balance is shared across all categories. When you deposit, the funds are available for any game type. When you withdraw, we process the request back to your verified payment method. The same verification and security standards apply regardless of which game you are playing.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their jurisdiction's law.